![]() ![]() Similar to using the “Forgot Password” link, if you request multiple SMS codes within the 30 minute window you’ll continue to receive the same code until it expires.Unused SMS verification codes can be used for up to 30 minutes, while most authenticator app codes can only be used for up to 30 seconds.If you are using a version of the Wyze app that doesn’t support Two-Factor Authentication, you won’t be able to log in while it’s enabled.At this time, this is limited to North American phone numbers from both the US and Canada. Wyze's implementation of SMS 2FA requires a phone number beginning with country code +1. That being the case, if you ever lose your Recovery Code while still logged into the Wyze app, we recommend disabling then re-enabling 2FA to generate a new Recovery Code. Once this is done, re-enabling 2FA will walk you through adding a new Primary Number and an optional Backup Number.įor the Authenticator App version of 2FA, there is no way to retrieve your Recovery Code from within the Wyze app if you lose it. Email Two-Factor Authentication is now enabled.Ĭhanging Two-Factor Authentication SettingsĬurrently, for SMS authentication, once a number has been added it can’t be changed without completely disabling the Two-Factor Authentication option from your account’s settings.Paste the code on the Enter Code screen, then tap Next.You'll receive an email with your verification code.In the Wyze app, tap on the Account tab.To enable Email Two-Factor Authentication: This means that i f you lose access to the phone number used for Two-Factor Authentication, you will need to create a new account. For the purposes of security, Wyze and its employees are unable to make modifications to your Two-Factor Authentication settings on our end. Important: Once Two-Factor Authentication is enabled, the only way to modify it or turn it off is from within the Wyze app. Save this in a location other than your phone to make sure it’s available should you ever need it. Once the verification code has been copied to the Wyze app, you’ll be given a backup code that will let you back in if you’re unable to use the authenticator app. Once Wyze has been added to the authenticator app, copy the provided code from the Authenticator app to the Wyze app.The Wyze app will not provide you with a QR code. If your preferred Authenticator app directs to QR entry, look for an option that lets you enter the code manually.Copy the code provided by the Wyze app to the Authenticator app. ![]()
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