The email address you have set for your account’s billing email will be sent an invoice each month to let you know what your charges were. Your subscription will continue to renew unless we have received a call or online request to cancel the account. We are a subscription-based system, which means that each month your account renews its subscription, regardless of how much the account was used. The terms cover billing policies, as well as a lot of other important legal and Compliance information. Please also make sure to read back over the Terms & Conditions agreed to at the time of sign up and payment for an account. To compare available features between plans, and to view their respective contact tier subscriptions, you can check out the Plans & Pricing page in your account (found in the drop-down menu when selecting your name in the top-right corner).įor a full breakdown of common “how does billing work” type questions, we’d recommend checking out this article. Make sure to check out this article for a full overview of how the send cap and overage fees work. So for example, if you have a send limit of 24x and 10,000 total contacts, you can send up to 240,000 total emails before the overage fee of one-fifth of a cent per email would kick in. Beyond this, an overage fee of $0.002 per email is applied toward next month's bill. Plans have a monthly send limit of 10-24 times your total contacts, depending on your plan. Our system will always try to charge your account’s balance (from prepayments, credits, etc.) before trying to charge your billing info. Your pricing is based on the tiered number of contacts you actively have (0-500, 2501-5000, etc.), so if you go into a higher tier in your current month, your next monthly subscription will reflect that. Can I pause or suspend my account temporarily?.I have regional / country-specific fees, where do I find how to set those up in my account?.How do I set up my account for non-profit status?.Do you offer package deals or bulk subscription payments?. How do I remove an add-on / premium service?.What if I accidentally go into a higher tier, but don’t want to pay the higher amount?.How do I change my account's billing info?.Where do I find my invoices and payment receipts?.To view the features available in your plan, please view the plans and pricing page within your account. That way they can securely discuss your account’s billing details much more thoroughly.Īdditionally, the features and prices available may vary depending on your plan. While we can provide basic insight and answer general questions, it’s typically better to call Billing directly. Additionally, we want to make sure some frequently asked questions regarding Billing are addressed with some more detail.įor security reasons, we cannot go into a lot of account specifics in the Community. For this reason, we wanted to make sure that visitors to the Community are provided an easily noticeable guide to our relevant Billing articles. Especially these days, carefully managing your budget is key to success. When it comes to any business or organization, accounting and billing are top priorities.
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